Voice over Internet protocol (VOIP) is a system to operate telephones using the Internet to send your voice to the person you are talking to rather than an older traditional way of sending it over a public switched telephone network (PSTN).

So, instead of plugging a normal telephone into the wall or existing private branch exchange (PBX), you plug it into your existing Internet connection. It in turn connects to a voice over IP provider who will assign you a telephone number, and you can then use that to call and receive calls from any other phone.  Usually, if one is using certain VOIP handsets, one would not notice the difference between it and a traditional telecoms company provided unit. Thus, once set up, the learning curve of adopting VOIP is almost nil.

VOIP has the following benefits for a business:

• Drastically lower call costs (often a 30% to 50% saving)
• Better voice quality
• Easier phone management and call billing
• Ability to integrate with existing traditional phone systems and PSTN’s.
• Ability to easily integrate PABX’s (You’re going through to x...)
• Ability to easily add automated routing (i.e.: press 1 for sales, 2 for accounts etc.)
• Portability – you can easily move phones around and connect remote locations to your phone system.

VOIP can be used in multiple business cases including:

• PBX’s including call transfers with multiple users , automated answering and voicemail recording , voice menus and
• Small call centre solutions
• Integrated with other business systems like revenue or customer management.

We have implemented numerous phone systems in businesses such as yours and continue to maintain and update them.

See the VOIP systems we use ourselves to give you an idea of what could work for you…